Website help

If you are having issues with accessing the website or Wild Apricot, please check the FAQs below.

If this doesn’t resolve your issue, please send an email to: servicedesk@tlccv.com.au

FAQs

How do I reset my username and password?

Click on the Login button at the top right of the screen.

On the Login page, you will find a Forgot password link.

How do I register to attend monthly meetings via ZOOM?

To easily register via ZOOM for our monthly meetings, the easiest way is to go the link on the Wild Aprciot Member App.

Just click on the Zoom July meeting – Make sure you do not click on the normal meeting, as this will register you as attending live at Dandenong.

Make sure you select the ZOOM event in the Calendar. Registration will say it is disabled, HOWEVER just click on the ‘INFO’ tab at the top. Now click on the “Register link”. The link will take you to the meeting ZOOM page. Now Scroll down and register.

Where do trip leaders log in to manage events?

Trip leaders can log in to WildApricot Members database to manage their events by going via the menu to Membership > Members database, or directly clicking on https://tlccvmembership.wildapricot.org/

Where can I get further trip leader instructions for using WildApricot?

Detailed instructions are available for trip leaders to help with using Wild Apricot.

Please email trips@tlccv.com.au to get the latest version of the documentation.

What's the difference between the website and Wild Apricot, aren't they the same thing?

Wild Apricot is the website application that is used to manage our membership, create events, etc.

It is technically a separate website to the TLCCV site, but is intertwined to provide secure access to member only content on the main website.

Think of Wild Apricot as the Members database “backend” to the main website.

One of the goals of the new website was to provide better integration between the two sites, so you don’t need to jump between both to view events, acccess documents, etc.

This has been achieved though pages like Upcoming trips where you can view WildApricot content embedded in the main website.

If you prefer, you can still view Wild Apricot directly by going to the Members database, or via a mobile app.

See the Wild Apricot help section for more details.

Something needs updating on the website, who do I tell?

Email servicedesk@tlccv.com.au with any updates to the website or Wild Apricot.

This email address is checked by the Technology Services team, and your request will be sent to the relevant web editor.

What is the address for my TLCCV webmail?

If you are using webmail to access you @tlccv.com.au email, please use the following site:

https://webmail.tlccv.com.au

Can I use a mail client to access my TLCCV mail?

Yes, you can setup a mail client (Outlook, iPhone/Android Mail, Thunderbird, etc) to access you @tlccv.com.au email.

Please email servicedesk@tlccv.com.au for full instructions.

I get logged out when trying to view My Event Registrations under My Profile

This is a known issue with WildApricot and a support request has been logged.

If you need to view your Event Registrations or cancel a registration, please go to the Wild Apricot backend by going to the Members database and clicking on your name at the top of the screen.

From there, you can view My Event Registrations, cancel a booking, etc.

Sometimes I get logged out when pressing the 'Back' button

This is a known issue with WildApricot and a support request has been logged.

This can happen after viewing a page with embedded Wild Apricot content (eg: Upcoming trips) and pressing the back button, you get taken back to the login screen.

The only workaround at the moment is to avoid using the browser back button and use the website menu for navigation instead, much like some banking websites require.

Alternatively, you can access the WildApricot backend directly by going to the Members database.

I'm getting an OAuthLogin download error when accessing the website

This is a known issue with WildApricot and a support request has been logged.

It was occurring on the old website, and continues to be an issue with the new site.

It only appears to happen on iOS devices (iPhones/iPads) using Safari browser.

Usually a combination of closing and reopening the tab, and/or browser will fix the issue.

Other users have reported a successful workaround by pressing the onscreen keyboard ‘Enter’ (blue arrow) button instead of pressing the page’s ‘Log in’ button.

If you are experiencing this issue, please email servicedesk@tlccv.com.au so we can gather as much information as possible to present to WildApricot support.

Wild Apricot help

TLCCV uses Wild Apricot membership software to manage our Members database.

This software is used to manage all member information including annual fees, event registation, etc.

You can access Wild Apricot in a number of ways:

Directly by going to the Members database, or by clicking the menu Membership > Members database.
On your mobile using Wild Apricot mobile apps
Through pages of the main website:

Wild Apricot mobile apps

Access Wild Apricot on your mobile directly by installing the Wild Apricot for members app, available for iOs and Android.